SiteLock
Browse Categories

Payment Methods:

Direct A.F.G. accepts Visa, MasterCard, Discover & American Express payments made thru our secure online store or over the phone.

We also accept certified checks and money orders.  All orders paid for by check or money order must include quote from Direct A.F.G. as well as signed signature by a representative of Direct A.F.G.
 

We respect your privacy. Direct A.F.G. holds any and all information collected on this site strictly confidential, thus information (name, phone, credit card info, etc.) will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Cancel an Order:

If you would like to cancel your order you will need to do so within 48hrs of order entry. Orders cancelled after 48hr grace period is subject to a 10% charge. This is order total minus shipping & handling x 10%.

Ex. Order Complete total: $1,500

      - Shipping & Handling:    $145

                                       = $1,355 x 10% = $135.50 Cancellation Fee

(Note: Cancellation fee only charged for orders cancelled after 48hr grace period of order entry)

Return Policy:

Return policy is valid for 30 days; beginning on the day order was delivered. Step 1.) Contact Direct A.F.G. in regards to the items to be returned and why, 2.) Package items well. Items must be received in good condition. 3.) Ship items to SPECRAIL, 333 Welton Street, Hamden, Connecticut 06517, 4.) You must provide the shipments tracking information as soon as it ships. 5.) once received and inspected, a refund of the entire amount minus a 25% restocking fee required by the manufacturer. 6.) No returns can be accepted without confirmation from Direct A.F.G.

*Custom items cannot be returned.

 

Damaged Items:

In the unlikely event that items are delivered damaged, we ask that you take a couple of pictures and e-mail them to us at info@directafg.com.  Photos are needed for us to file a claim against the carrier and to expedite your replacement items.   Neither Direct A.F.G. nor are the freight carriers liable for any damage claims made more than 10 days after the delivery date of your shipment.



Manufacturer Warranty:

All products purchased at Direct A.F.G. are supplied with original manufacturer limited lifetime warranty.  This guarantee covers our products against rust, material defects and workmanship, as well as the painted finish against chipping, peeling, or cracking for the life of the product.

* Warranty excludes product failure caused by negligence, abuse, accident, shipping, mishandling, improper use or installation, exposure to corrosive elements or acts of God.
 

Missing Items:

In the case of items missing from your order please contact Direct A.F.G within 10 days of receiving your order. Please be sure to inspect all boxes and use the order confirmation (Pink copy delivered with order) to verify quantities ordered. After inspecting all boxes if you still believe an item is missing contact us (1.888.622.3040) with details of items missing. If items shown to be missing we will expedite replacements to you.